Returns, Refunds & Exchanges

• For any reason, if you are not happy with your order or if there is an issue upon delivery, please notify us right away through our Contact Us page.
• Each of our Sellers selling on the platform has their own shop return & exchange policy, which will depend on the item you are buying at the time of purchase. Please remember to read the product listing to understand if a return or exchange can be done before your purchase.
• Customers can submit a request for a refund through the customer portal. A response to returns and exchange requests will be provided within 48 hours. Customers will be kept informed of the return/exchange status through regular updates via email or the online platform.
• Any product that's made to your specific requirement or specially commissioned when you place an order (e.g., personalized, customized, or made to order) cannot be returned or exchanged.
• Please read each of our Sellers' Store policies listed on each product page before making a purchase.
• Customers can initiate returns or exchanges within 7 days of receiving the product. The item must be unused, in its original packaging, and accompanied by proof of purchase. However, this will depend on the seller's return and exchange policy listed on the product page.
• A dedicated customer support team is available to assist customers throughout the returns and exchange process, providing timely and helpful responses to inquiries.
• Return payments will be processed after receiving the returned item. Refunds will be issued to the original payment method. Customer disputes will be resolved within 7-10 business days from the date the dispute is initiated.
• In case of a return or exchange, please don't destroy or throw away any items related to the product or its packaging, even if it's faulty, before you've spoken to the Seller and agreed that doing so won't affect any refund you may be entitled to.